This Privacy Policy explains how Inframoura, E.M. processes Personal Data entrusted to it by its customers or by data subjects themselves through the Inframoura, E.M. website.

The privacy practices of the Inframoura, E.M. website are consistent with this Inframoura, E.M. Privacy Policy.

Before using the website and providing your Personal Data to Inframoura, E.M., we recommend you read this Privacy Policy as different ways of processing your Personal Data may arise.

By providing your Personal Data, by accessing and using the Inframoura, E.M. Website, the Data Subject accepts and authorises the collection, use and disclosure of their Personal Data (personally identifiable information) as provided for in this Privacy Policy.

This Privacy Policy does not apply to possible offline data collection from the end user, nor to third party websites to which the Inframoura, E.M. website may be linked.

The Controller

This webite is owned by Inframoura, E.M.. The Personal Data provided here are processed under the responsibility of Inframoura, EM, corporate body with the number 504915266, with head offices at Rua das Amoreiras in Vilamoura, which is the body responsible for the processing of Personal Data that Data Subjects and website users provide it.Before providing your Personal Data to Inframoura, E.M. you should read this Privacy Policy and confirm your acceptance of it.

Processing of personal data

Processing Legitimacy

In the course of its business operations Inframoura, E.M. needs to collect and process data of a personal nature, which, as they are essential to its activity, are only collected with the consent of the Data Subjects.

Upon permission from the Data Subjects, data is:

- used for setting up water contracts and contracts for using the public bikes system, as well as for green area licensing and concessions;

- in the event of registration, with express consent, they may also be used for sending a newsletter and for job applications;

Inframoura, E.M. provides users registered to the website with a series of services described therein. To this end it requires the collection and processing of some Personal Data. In this case the provision of Personal Data is optional, but necessary if the website users wish to benefit from the services provided therein.

To benefit from the services offered to Data Subjects, they will have to provide their Personal Data and authorise their processing by completing all required fields on the applicable forms.

Processed data

In the capacity of Controller of your personal data, Inframoura, EM collects the following Personal Data: name, email address, address, taxpayer number, telephone (optional), NIB (optional), notwithstanding other data that may be requested from you later for the purposes described in this Privacy Policy.

To enter into contracts, Inframoura, E.M. may collect Personal Data from minors. Whenever this is the case, it requests consent to do so be given by the holder of parental responsibility and requires confirmation of that circumstance.

The services offered on the Inframoura, EM websites are intended for persons of 18 years of age and over, and in this context, Inframoura, EM does not collect or voluntarily process any data from minors on its websites that are not properly authorised and / or supervised by parents and / or representatives. By accessing the Inframoura, E.M: Sites and providing data, the user declares they are over 18 years old or they have permission from their parents and / or representatives for this purpose.

Purposes of processing

The Personal Data mentioned above, provided by their subjects to Inframoura, E.M., are processed by Inframoura for the following purposes:

Enabling registration on the Inframoura, E.M. website and proceeding to subsequent access management;
Water contracts;
Public Bikes contracts;
Topping up Public Bike cards;
Public space licensing;
Green area concessions;
Satisfying and responding to all requests from Data Subjects, and thereby managig their relationship with Inframoura, E.M.;
Creating a database of subjects wishing to receive the newsletter from Inframoura, E.M .;
Sending the newsletter;
Statistical purposes;
Quality control.

The Data Subject may at any time exercise the right to withdraw their consent to receive the Inframoura newsletter via the link at the end of each newsletter, which will entail the deletion of user data collected.

For any questions you may have regarding the processing of your personal data, or to exercise your rights under the Personal Data Protection Regulation, you can send an email to the Data Protection Officer to the address epd@inframoura.pt or by sending a letter to the Data Protection Officer, Inframoura, E.M, Rua das Amoreiras, 8125-497 Vilamoura.

Should the user refuse to consent or withdraw their consent, Inframoura, E.M. will be prevented from informing you of initiatives or news that may interest you and / or from sending you other information about Inframoura, E.M . services.

Under no circumstances will users' Personal Data be used by Inframoura, E.M. for the purpose of sending communications without their express consent.

Subcontractors and passing on data to third parties

Personal Data entrusted to Inframoura, E.M. will not, as a rule, be communicated to any third parties.

Personal Data provided to Inframoura, EM will be processed by Inframoura, EM employees who are duly authorised to process them in the performance of their duties, who are functionally and contractually required to process Personal Data in accordance with the law and of this Privacy Policy.

Notwithstanding, Personal Data may also be processed by subcontractors of Inframoura, E.M., who will process them according to instructions and on behalf of Inframoura, E.M., for example, for billing and newsletter purposes.

Inframoura, EM requires subcontractors to comply with a set of obligations, including those of adequately protecting Personal Data by ensuring the use of appropriate technical and organisational measures to ensure their security and confidentiality, as well as the prohibition of using these data for any purpose other than those mentioned herein and or consented to by the Data Subjects.

Depending on the specific processing purposes, the grounds for legitimacy and the specific consent given by the Data Subjects, Personal Data may be communicated to subcontracting bodies, public bodies, criminal police authorities and judicial authorities, as required by law.

Processing Conditions

Inframoura, E.M., as the controller for the processing of Personal Data made available to it, respects and complies with all applicable legal provisions regarding the processing of data. Inframoura, E.M. guarantees the accuracy, integrity and confidentiality of personal data, as well as the lawfulness, security and confidentiality of processing, the non-subsequent use of personal data for purposes other than those stated at the time of collection.

Data storage is only for the period indispensable to the pursuit of the purposes that determined the collection / processing. Inframoura, E.M. has appropriate technical and organisational measures to protect the personal data of the Personal Data Subjects.

Notwithstanding, and to the fullest extent permitted by law, Inframoura, E.M. shall not be held liable for attacks or any unlawful acts by third parties.

Data storage

Inframoura, E.M. will only process Personal Data for the period necessary for their processing, depending on whether they are for contractual or other purposes, after which time the personal data will be deleted.

However, in order to comply with legal obligations, some data will have to be retained for the time limit regarding liability limitation.

Data subject rights

The personal data subject has the right to information, access and rectification or deletion of personal data and the right to data portability, the right to limit or oppose the processing of their data, within the scope and under the General Data Protection Regulation and other applicable law.

The subject may at any time withdraw the consent given for the processing of personal data within the framework of the GDPR.

The withdrawal of consent will not affect the lawfulness of the processing of personal data that has been done so far, based on the consent previously given.

You also have the right to lodge a complaint about the processing of your data to the CNPD [National Commission for Data Protection].

Data subjects may exercise their rights through the following contacts:

Email: epd@inframoura.pt
Letter:
Inframoura, Empresa de Infraestruturas de Vilamoura, E.M.
Ao cuidado de Encarregado da Proteção de Dados [F.A.O. Data Protection Officer]
Rua das Amoreiras
8125-497 Vilamoura

Exercising your rights is free of charge.

Responses to requests shall be given without undue delay within one month of receipt of the request, unless it is a particularly complex request or is made in exceptional circumstances. This period may be extended to up to two months, where necessary, taking into account the complexity of the request and the number of requests received.

As part of your request, you may be required to provide proof of your identity to ensure that the sharing of personal data is only with the respective subject.

Cookie Usage and Policy

Inframoura, E.M. uses cookies in order to provide a personalised and efficient service to users of our website. By continuing to use this website you are agreeing to the use of cookies.

Cookie Policy

To provide greater speed and personalisation of the service provided to anyone who accesses www.inframoura.pt, our server uses cookies, which are small information files, used with the aim of collecting and storing information. If you so wish, you may at any time disable this option directly in your browser, which may slow your browsing and limit access to certain areas, as well as the receipt of personalised information.

Links to third party websites

The Inframoura, E.M. website contains links to other third party websites, whereby it is recommended you consult the pages within those websites that refer to their privacy policies.

Inframoura’s Privacy Policy does not apply to third party sites, so if you visit another website from this website you should always read that website’s privacy policy and check that you agree to its terms before providing your data.

Inframoura cannot be held responsible for the Privacy Policy or for the content made available on third party websites.

Acceptance of the Privacy Policy

Inframoura, E.M. is governed by the laws in force, namely the General Data Protection Regulation, and is bound by compliance to this Privacy Policy.

Inframoura, E.M. may at any time change its privacy policy, which will be immediately posted on the Inframoura, E.M. website.

Knowledge of this privacy policy does not preclude reading the applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council from 27 April 2016 and applicable national legislation.